What If She Doesn't Like The Engagement Ring?

Picking the right engagement ring is a lot of pressure – mistakes can be made. Here's what to do if he might have missed the mark.


Work Together Honestly

Honesty is at the foundation of every good relationship. You should feel comfortable speaking with your partner about such an important symbol – especially since you'll be wearing it for your entire life. Just be sure to do it carefully and tactfully. Be sure to show him respect and appreciation while expressing your feelings.

If you're on the receiving end of her disappointment, be sensitive and understanding. Many women have dreamt about their engagement ring for a long time, pictured it in their minds and set their hearts on a certain style or element. Talk honestly about this. What would be her perfect ring? Consider looking at rings together and get on the same page about what will make her happy while staying within your budget.


Returns and Exchanges

A few general things you should know about returns and exchanges:

When you buy:
  • Ask an associate about the return and exchange policy so you'll be prepared if something should happen.
  • Keep your receipts and any other important papers.
When you're looking to return or exchange:
  • A custom design may not be able to be returned or exchanged.
  • The ring must not have incurred any damage.

At Zales, we want you and your bride-to-be to be completely happy with your engagement ring purchase. If you or your fiancé are unhappy with your engagement ring, you can return it based on our current Return and Exchange Policy.


We encourage you to browse our extensive selection of engagement rings online at Zales.com to ensure you find the ring of her dreams. You can also shop at your local Zales store with one of our expert jewelry consultants.