Your Jewelry Consultant is ready to talk!
They will be on video but won't see you.
Make sure to enable your mic if prompted.
Language:
Your Jewelry Expert is ready to meet!
You will both be on video, but you can turn off your camera if you'd like.
Make sure to enable your microphone and video if prompted.
Returns and Exchanges
We want you to love what you buy. If you don't, here's how to make a return or exchange.
Our Return & Exchange Policy
If you're not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. Please note: We can handle a return at Zales.com but exchanges must be done at one of our stores.
If you're not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. Please note: We can handle a return at Zales.com but exchanges must be done at one of our stores.
- Jewelry must be in good condition and watches unworn, unaltered, and accompanied by the original packaging, warranty and instructions.
- Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards and merchandised received via the Jewelry Replacement Plan.
- All refunds are credited to the same tender as the original purchase.
- For Online Orders: We will credit your original payment method, excluding delivery charges.
- Merchandise purchased using Progressive Leasing cannot be exchanged.
- For your convenience, we offer a FREE pre-printed shipping label for you to return your online purchase by mail. Just click the button below to get started!
- If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX 375 Ghent Rd. Akron, OH 44333) and pre-printed return address label included on your packing slip. These labels should be affixed to the top corners of your box. Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. There is a Return Reason column next to each item on your packing slip where you can indicate the reason for your return.
o All shipped returns MUST include the Packing Slip and all original documents received with your order
o All returns will be inspected by our Quality Assurance team before a refund is issued.
