Skip to Content Skip to Navigation

Returns and Exchanges

Don't Love it? We make returns free and easy in store or by mail
Merchandise purchased between 10/20/2022 and 12/24/2022 can now be returned through 1/24/2023.

Bring To A Store

  • Bring items with all original certificates and accessories to your local store.
  • Go to any store associate for assistance
  • Refunds can be expected on your billing statement within 30 days
Find A Store
 

 

Send By Mail

  • Start your return online
  • Ship your items with the prepaid shipping label that we'll email to you to print at home. Enclose the original or a copy of the packing slip.
  • No printer? Show your digital return code at an eligible UPS location and they'll print a shipping label for you.
  • Returns are processed within 5 business days and refunds can be expected 5-7 business days after processing.
Start Your Return

*Purchases made at a Zales or Zales Outlet store MUST be returned to a Zales or Outlet store. These items may NOT be returned by mail to our distribution center.


Some Items Cannot Be Returned Or Exchanged

Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelery Replacement Plan.


Questions about your order

Review your order


 

You may return your purchase within 30 days of the purchase date. You may exchange jewelry within 60 days and watches within 30 days. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelry Replacement Plan. Jewelry must be in good condition and watches unworn, unaltered and accompanied by the original packaging, warranty and instructions. Prior to returning a smartwatch, we require the removal, un-syncing and deletion of all data stored on the product.

All refunds are credited to the same tender as the original purchase

  • Credit and Debit Cards – The same account will be credited.
  • Cash – When funds are unavailable or cash refund amount is greater than $500, a refund cheque will be issued from our corporate office and mailed within 21 days.
  • Gift Card – Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law).
  • Trade-Ins – You will receive either your original trade-in or similar merchandise.

Exchanges Accompanied by a Gift Receipt – You may return your item for a gift card within 30 days of the purchase date. You may exchange jewelry within 60 days and watches within 30 days

CLEARANCE PRICING POLICY – Ticketed prices refer to the original ticketed price of the merchandise and may not have resulted in sales. Intermediate markdowns may have been taken before the clearance prices shown. Clearance merchandise may have been included in previous promotions. Clearance prices are available for as long as inventory exists.

Join Our Email List & Receive a Special Offer