Help Center | Zales
We offer one-on-one help both virtually and in-store.
To get started, you can Book a virtual or in-store appointment.
Our trained and certified diamontologists are industry-recognized pros. They will help you with solid advice and tips you can trust when you're:
Get inspired with these gift ideas.
Need additional help and want to speak with a Jewelry Expert? Get started and book a virtual or in-store appointment. Or sign up for text- messages.
Yes! Visit our Zales e-gift card page and personalize your e-gift card.
e-Gift cards are available in any value from $25 to $2000.
The Zales e-gift card never expires and can be redeemed at any Zales retail location or Zales online.
Choose the payment options to fit your budget. We offer a variety of payment options to make it easy for you. We accept the following types of payment:
We have ZERO DOWN special financing* on purchases of $300 or more with the Zales Credit Card. Apply today online.
*Minimum payments are required for each Credit Plan. Valid for single transaction only. If the single transaction has multiple shipments, each shipment may result in a separate Credit Plan, subject to a separate minimum purchase requirement. See Credit Card Agreement, as amended, for details.
Credit card offers are subject to credit approval. Zales Credit Card Accounts are issued by Comenity Capital Bank, a Bread Financial® company.
The Zales Credit Card will arrive in the mail 7-10 business days from the date you opened your account. If you do not receive your card after 10 business days, please call Comenity Capital Bank at 1-800-695-0434 (TDD/TTY: 1-888-819-1918) to request another card.
For any questions, please call Comenity Capital Bank at 1-800-695-0434 (TDD/TTY: 1-888-819-1918) or visit and go to the help page and select transactions and statements.
It’s easy! To sign up, click Register, and enter your current account information! Now your account is available online.
To link your account, log into your account. On the “My Account Page”, select “Digital Wallet”, and add the Zales Credit Card to your account.
Once your card is successfully linked, it will automatically appear as a payment option in the billing step, and you can use it on your next purchase.
Yes. You will receive a monthly statement by mail if you have a balance or if there is activity on your account, unless you sign up for paperless statements.
To avoid a late fee, you must pay at least the minimum amount due on or before the due date. Payments received on the due date must be received before 5:00 PM EST.
To manage or pay your bill with your debit card, click on “Payments”, accept terms and conditions, and then navigate to the top banner for more details on how to pay your bill with your debit card.
For any questions, please call Comenity Capital Bank at 1-800-695-0434 (TDD/TTY: 1-888-819-1918) or visit the nearest Zales store.
If you have attempted multiple unsuccessful logins, your online account access is temporarily suspended for your security. We will send an email with instructions to the email address we have on file for your account. In the event you are still having login issues and need to pay your bill, you can do so by accessing Easy Pay on Zales Credit Card website and enter your card number and personal information.
For any questions, please call Comenity Capital Bank at 1-800-695-0434 (TDD/TTY: 1-888-819-1918) or go to the help page and select transactions and statements.
Yes! Many items are available for pickup in your store today. For items that are not available for pickup today, we'll ship your purchase to the Zales store of your choice - for free. Pick it up at your convenience, and get advice and answers from our jewelry pros.
Here is how it works:
You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.
Please refer to the estimated delivery date shown in Checkout for your order, which includes processing and transit times.
Same-Day Delivery with OneRail
Need your jewelry fast and can't get away? Our friends at OneRail* have you covered. Shop your local Zales online and place your order by 1:00 P.M. local time to get it delivered today without having to leave home! Great for last-minute birthday shopping, occasions that pop up, or grabbing a holiday gift. *Availability, selection, and order cut-off times may vary by location. Fees apply to same day delivery. Find out more about how Same-Day Delivery works here and get ready to gift!
Ship to a UPS Access Point™
Looking for a secure, flexible delivery option? You can have your package shipped to a UPS Access Point near you.We can ship orders to the following US Territories: America Somoa, Federated States of Micronesia, Guam, Northern Mariana Islands, Puerto Rico, Republic of Marshall Islands, US Minor Outlying Islands, and US Virgin Islands; as well as Armed Forces Europe and Armed Forces Pacific.
*Although there may be some orders containing certain items that cannot be shipped outside of the 50 US States.
Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag.
Please note: This is an estimated calculation; the amount may change depending on the location (zip code) where the merchandise is shipped.
Visit track your order, enter in your email and order number. You will receive an email - and a text if you choose that option - with your tracking number and estimated delivery date.
Additionally, you can use the tracking number on your carrier's website.
Orders cannot be modified after placement. You can cancel within one hour of placing your order from the order status page. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.
Note: Canceling an order may result in a pending hold on your bank-issued credit card or The Diamond Credit account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled order may not be available for immediate re-purchase.
If your tracking status is one of the following cases:
To start a claim for a missing package, simply answer a few questions and a ticket will immediately be opened.
Note: Packages shipped more than 60+ days ago are not eligible for a claim investigation.
If you're not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: We can handle a return at Zales.com but exchanges must be done at one of our stores.
*Please note: All gift card sales are final and cannot be redeemed for cash, except where required by law. In certain states, gift cards may be refunded for cash once the balance is below the applicable state law threshold: Under $10.00 in California; under $5.00 in Colorado, Maine, Massachusetts, Montana, New Jersey, Oregon, and Washington; under $3.00 in Connecticut; under $2.50 in Texas and under $1.00 in Rhode Island and Vermont.
Starting a return online for your Zales purchase is easy. Learn more about Returns and Exchanges.
Returns are not allowed on special ordered watches, gift cards, ear piercing earrings, custom designs and protection plan replacement merchandise.
Yes − From custom engagement rings to nameplate necklaces and everything in between, create custom engagement and personalized jewelry styles that speak to their personal style.
To learn more about personalized products, visit your local Zales store, or speak to one of our Virtual Jewelry Experts online.
Our experts are happy to help you create the jewelry of your dreams. From custom engagement rings to re-imagining a vintage favorite, our experts will help you bring your ideas to life.
There are multiple ways to get started:
If you have an existing account, sign into your account on Zales.com and click “My Items”. If you don’t have a Zales account, you can check the order status of your purchase.
Each of your items will show our service plan numbers –if included or purchased.
You can start a repair online or visit your local Zales store.
You can track your service or repair online.
Visit a Zales store at anytime for free jewelry cleaning, and free inspection of your jewelry.
We offer appraisal services at all of our locations, so you can quickly and easily find out the estimated retail replacement value of your jewelry and get documentation in order to obtain insurance coverage.
We take diamond integrity very seriously. We use our proprietary Diamond Gemscope to confirm diamond authenticity, note color gemstone integrity, and capture digital images for planning repairs. Any diamond you bring to Zales will be expertly tested at least three times:
At Zales, we have the expertise, experience and resources to ensure your peace of mind. You can trust that:
*Within thirty (30) days of check issuance. See Terms and Conditions for complete details.
You may trade in any diamond/diamond jewelry item purchased at Zales (Natural diamonds can only be traded-in for natural diamonds and lab-created can only be traded-in for lab-created).
For a new diamond/diamond jewelry item that is at least double the trade-in value. Trade-in value is the original purchase price of the trade-in, excluding charges such as tax and shipping. Trade-in values are automatically generated through Zales Trade-in Evaluation system.
Vault Rewards is a loyalty program designed to recognize our customer’s loyalty and commitment. The Program is free to join with a tiered membership structure designed to be simple, easy and rewarding. You will earn 1 Gem for every one dollar spent in-store and online. Gems add up to unlock different membership tier statuses and member-only benefits. View Terms & Conditions.
To join, start by creating an account.
You earn Gems upon enrolling in Vault Rewards and making a purchase in store or online. To earn Gems for an online purchase you must be logged into your Vault Rewards account. You will earn 1 Gem for every dollar spent. Amount spent will be rounded up to the nearest dollar to determine the number of Gems earned per purchase. For example, a purchase of $99.49 will earn 100 Gems. Gems are not earned on tax or shipping charges or on the purchase of gift cards.
Any Gems earned on a purchase of an order that is cancelled or item returned, will be deducted from your Gem balance.
No, Vault Rewards is an independent rewards program and not affiliated with the credit card program perks and benefits at this time.
There are two (2) timelines associated with membership tier status. The qualification period to earn Gems (Jan 1 – Dec 31) and the Program tier status period (Feb 1 - Jan 31).
No, at this time benefits cannot be shared or combined across member accounts.
If you have agreed to participate in marketing communications as a Vault Rewards member you may receive email communications with select banner loyalty offers. Or you can sign into your Zales account and view any offers you might be eligible to participate in for a Vault Rewards promotion in your digital dashboard. View Vault Rewards member only offers.
The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions:
Chain mm widths are approximate, more information can be found on our product pages within the Overview Section.
A diamond's value is determined by its carat weight, color, cut and clarity. Diamond Total Weights are approximate. For further information about diamonds please refer to the 4Cs Diamond Guide and Variance Chart within the details section on the product pages of diamond jewelry.
A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond in the mounting.
White gold is an alloy of yellow gold mixed with light colored alloys, such as nickel, to give it a white appearance. Platinum is a naturally white metal that is more durable and stronger than white gold. Both may be electroplated with rhodium to give a shinier appearance. This may wear off over time. Ask a jewelry consultant for details.
Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.
Lab-created stones are formed in a controlled environment, whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. Lab-grown gemstones can provide remarkable beauty at an exceptional value. A wide range of colored gemstones can be cultivated in a lab and offer an affordable alternative to natural gemstones.
To determine your ring size, click on the Ring Size Guide above the size selections on any ring product page.
We have online Jewelry Experts who can work with you step by step to create a custom ring all your own. Chat with an Expert to learn more or begin creating your design.