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Explore pieces virtually in real time
A Virtual Consultation gives you a live look at jewelry and a one-on-one experience with a jewelry consultant with just one click.
Go live with a Jewelry Consultant in three simple steps!
Step 1
Have a computer or mobile device ready to connect with your Jewelry Consultant. Check that your internet connection is strong to ensure a smooth experience.
Step 2
If you’re on a computer, you will need a microphone to communicate. If you’re on a mobile device, you’re all set!
Step 3
Join the session using the button below to start your virtual consultation!
What you can expect
Through your computer or mobile screen, you will see your Jewelry Consultant ready for a live discussion. Here, they will be able to assist you.
No need to get dolled up – Only they will be on camera. Just let them know what you’re looking for or have questions about.
They’ll use their brilliance to provide great jewelry advice or fashion recommendations. They can even show you available pieces they have on hand!
More ways to connect with Zales
Call or Chat with Customer Care
Need help with an existing order? Chat or Call 1-800-311-5393