How can we help you?
Questions or Comments?
Guest Services Contact Center hours:
The Diamond Credit Card Questions
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
Click here to live chat with one of our Guest Services representatives. Our Guest Services live chat hours are Monday - Friday 10AM–10PM EST and Saturday - Sunday 12PM-9PM EST. Chat is subject to Agent availability. We apologize if we are unable to take your chat during these hours.
If you'd like to contact us via mail, your correspondence can be sent to:
375 Ghent Road
Akron, Ohio 44333
Manage Your Online Profile
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.