Contact Zales

Email Us

We welcome your questions, comment and concerns. You can email the Guest Services Team by emailing

Please include any information that may be helpful in assisting you.   

  • your name
  • phone number
  • existing case number
  • transaction or order number
  • item number
  • promotional code
  • website error message(s)
  • store location (mall name)
  • date and time of in-store visit

Your inquiry will be answered in the order in which it is received, usually within 24 to 48 hours. If you are needing immediate assistance,  please call or chat with one of our skilled Jewelry Consultants. 

Call Us

You can contact us by calling 1‐800‐311‐5393. Our Guest Services Contact Center hours are Monday through Friday, 8:00 AM–8:00 PM CT, Saturday and Sunday, 9:00 AM–6:00 PM CT.

Live Chat

Contact Us via U.S. Mail

You can also contact us via regular U.S. mail:

Customer Service
P.O. Box 152777
Irving, Texas 75015


Credit Account Questions

Questions about your Zales credit card account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY 1-888-819-1918) or use their automated service 24 hours a day.