We welcome your questions, comment and concerns. You can email the Guest Services Team by emailing email@example.com
Please include any information that may be helpful in assisting you.
- your name
- phone number
- existing case number
- transaction or order number
- item number
- promotional code
- website error message(s)
- store location (mall name)
- date and time of in-store visit
Your inquiry will be answered in the order in which it is received, usually within 24 to 48 hours. If you are needing immediate assistance, please call or chat with one of our skilled Jewelry Consultants.
You can contact us by calling 1‐800‐311‐5393. Our Guest Services Contact Center hours are Monday through Friday, 8:00 AM–8:00 PM CT, Saturday and Sunday, 9:00 AM–6:00 PM CT.
Need assistance? Help is just a click away!
Click here to live chat with one of our Guest Services representatives. Our Guest Services live chat hours are 11AM–8PM CST, seven days a week. Chat is subject to Agent availability. We apologize if we are unable to take your chat during these hours.
Live chat currently unavailable. Our Guest Services live chat hours are 11AM–8PM CST, seven days a week. Chat is subject to Agent availability. We apologize if we are unable to take your chat during these hours.
Contact Us via U.S. Mail
You can also contact us via regular U.S. mail:
P.O. Box 152777
Irving, Texas 75015