Contact Zales

Questions or Comments?

Guest Services Contact Center hours:
MONDAY - FRIDAY: 9am - 10pm ET
SATURDAY: 10am - 10pm ET
SUNDAY: 12pm - 9pm ET

Submit a comment or question to Customer Care
800-311-5393 to speak to our Customer Care team directly

Credit Questions

Questions about your Zales credit card account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918) or use their automated service 24 hours a day.

For Comenity Cardholders


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Live Chat

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Z-mail Customer Service
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now >

Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.


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