Contact Zales

Email Us

We welcome your questions, comment and concerns. You can email the Guest Services Team by completing and submitting the form below

You can generally expect a reply to your email within one (1) business day.

Call Us

You can contact us by calling 1‐800‐311‐5393. Our Guest Services Contact Center hours are Monday through Friday, 8:00 AM–8:00 PM CT, Saturday and Sunday, 9:00 AM–6:00 PM CT.

Live Chat

Contact Us via U.S. Mail

You can also contact us via regular U.S. mail:

Customer Service
P.O. Box 152777
Irving, Texas 75015


Credit Account Questions

Questions about your Zales credit card account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY 1-888-819-1918) or use their automated service 24 hours a day.