Jewelry and Watch Repair

Our jewelers know exactly how to care for your rings, necklaces, bracelets, and earrings to make sure they stand the test of time.

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Repair Services

At Zales, we treat your treasured jewelry and timepieces with the care and precision they deserve. Our expert jewelers handle a wide range of services to restore your items to their best condition - and you can even track your repair every step of the way. Whether your job is big or small, we’ve got you covered. Services include:

Ring resizing
Prong/stone tightening
Repair damaged mounting
Store resetting
Refinish and polish
Re-tip prongs
Rhodium finish
Cleaning and inspection
Cultured pearl restringing
Chain, hinge and clasp repair
Watch battery replacement
Watch band adjustment or repair
Watch crystal or movement repair

How It Works

1. Bring your jewelry to Zales
Our jewelry repair team will review your jewelry and if applicable, determine which repairs are covered by either warranty or Lifetime Protection Plan.

2. Your Jewelry is repaired by our expert jewelers
Stay informed of the status of your repair every step of the way using our Repair Tracker.

3. Pick up your jewelry
We'll contact you when your jewelry is ready for pick up. We guarantee all repairs for six (6) months. If any of our work does not meet your expectations, we'll repair it for free.