Frequently Asked Questions Regarding COVID-19
We appreciate that you are concerned with maintaining your lifetime warranty. While your jewelry is expected to be cleaned and inspected every six months, we will extend a six month grace period from the original inspection date to remain compliant with your warranty terms during these unprecedented times. We will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection, as the safety of our team members and customers is our primary concern. We will happily inspect and honor your warranty at that time. In the event our closure is extended, we will post updated information. If you would like to confirm your next inspection date, please contact your local store or Customer Care at 1-800-311-5393.
Providing our customers with the best value in selecting the perfect gift is very important to us. We will continue to offer exceptional pricing, both in store and online, to make certain our customers always receive the best value. All offers are available in store and online to allow you to shop in whatever way makes you the most comfortable.
The safety of our employees and customers will continue to be the primary driver in our opening and closing practices. We will follow the guidance of state and local authorities and temporarily close stores based on their direction. Our intention is to reopen our stores once there is no concern for the safety of our team members and customers. We recommend contacting your local store to confirm they have reopened prior to visiting.
We are urgently working with our suppliers on updates to be proactive on existing orders. We will continue to notify customers of any potential delays as soon as information is available. Please feel free to contact your local store or Customer Care at 1-800-527-8029 if you have any further questions.
We want your holidays to be worry-free.
For your convenience, as part of our Love Takes Care™ initiative, all jewelry inspections due between March and December 2020 have been extended until the end of January 2021. If you missed your inspection, feel free to visit us anytime in January to have it completed. Extending inspections is part of our Love Takes Care™ initiative – a program designed to help keep you safe during COVID-19.
We understand that border closures are not within our customer’s control, and your safety is our primary concern. For any type of in-store service or warranty need you may have, we will be happy to assist you when you are able to visit one of our store locations. Any repair or special-order pick-ups will be securely held in the store and any warranty inspections can be completed when you are able to return to the store. All warranties will be extended with a 60-day grace period. We will continue to take good care of you and your jewelry needs when you are comfortable to return for your inspection. We will happily inspect and honor your warranty at that time. In the event our closure is extended, we will post updated information.
We apologize that you are not able to pick up your jewelry that was being serviced and understand how concerning that can be. The safety of our team members and guests has made it necessary to temporarily close, and we will be unable to return your repair until it is safe to reopen the store. We sincerely apologize for any inconvenience this has caused and will continue to keep your jewelry safe and secure until you are able to safely pick it up. Our intention is to reopen the store once there is no concern for the safety of our team members and customers. We recommend contacting the store to confirm they have reopened prior to visiting.
Due to the current situation with COVID-19, you may experience shipping delays. We value our customers greatly and apologize for any inconvenience this may cause. Thank you for your continued patience and understanding.
We are actively monitoring our supply chain for issues that impact our operations and are working closely with our suppliers to assess and minimize any potential effect.
Shipping dates have been extended due the global resources utilized by our business. Several of our vendor partners are located in countries that have been completely shut down due to the COVID-19 virus. Once they are again open for business and can begin shipping, we expect shipping to resume quickly and promptly.
As far as extended delays, rest assured both Signet and all its vendor partners are working as quickly as they can to ensure order fulfillment. The uncertainties of the COVID-19 virus and the safety of our vendor partners and their employees are paramount. While we regret that these shipping delays exist, they are currently beyond our control and are subject to change.
Due to the temporary closing of our stores we are extending our normal 30-60 day return policy to accommodate our customers during this uncertain time. Purchases made in store 2/22/20 – 3/22/20 are eligible for a return or exchange within 90 days from the original purchase date. Purchases made online 2/22/20 – 3/22/20 are also eligible for return within 90 days from the original purchase date. Exchanges cannot be processed on zales.com.
Beginning on 3/23/20*, purchase select sizable ring styles on Zales.com and enjoy free ring sizing valid for up to 90 days after Zales stores reopen.** Simply bring your ring and packing slip into your local Zales location to initiate the size adjustment.
*Offer not valid on rings purchased prior to 3/23/20.
**Please note that as of 03/23/20 our stores are temporarily closed due to the COVID-19 pandemic.