Find quick answers to our guest’s most frequently asked questions.
Placing An Order
At the time you place your order online, there will be an automatic “hold” for the full amount of your order placed on your credit card by your financial institution to ensure that the funds are available. Your card will not be charged until your order ships. If there are multiple items in your order, they may ship separately, and each item will be charged separately at the time it ships. When your card is charged, the funds that were being held will actually be deducted from your account. Holds on your credit card generally fall off in up to 8 business days, depending on your financial institution’s guidelines, or up to 30 days if you paid with PayPal, ApplePay, or with your store credit card.
Discounts and Promotions
The best way to learn about discounts and promotions is to sign up to receive emails from us. You can also sign up to receive Zales text alerts on your mobile phone.
Delivery and Pick Up Information
At Zales, we want you to be confident in your purchase. We offer various shipping and pick up solutions to meet your needs. Learn more about all of our delivery and pick up options.
Order Status and Tracking
Oh, no! We can help investigate. Start by submitting an online form that describes your situation, and we’ll get started.
START MY CLAIM FORM
Returns and Exchanges
We want you to be happy with your jewelry purchase! Find out how you can return or exchange your item(s), no questions asked.
Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
Warranties and Extended Service Plans
We offer a Lifetime Diamond Commitment and several optional extended service plans for your jewelry. Learn more about our Protection Plans.
It’s natural for the metal to wear down over time, for prongs to become loose, or for chains to break. Bring your jewelry to your local Zales store for an estimate. We offer ring sizing, prong replacement, prong re-tipping, watch repair, chain soldering, clasp replacement, and more. Learn more about Zales Jewelry Repairs and Service here.
Yes! Our jewelry experts are available for either an in store or an online appointment during our regular business hours. You can book an appointment based on your schedule.