FAQS


Find quick answers to our guest’s most frequently asked questions.


Placing An Order

Learn more about all the payment options we offer.

At the time you place your order online, there will be an automatic “hold” for the full amount of your order placed on your credit card by your financial institution to ensure that the funds are available. Your card will not be charged until your order ships. If there are multiple items in your order, they may ship separately, and each item will be charged separately at the time it ships. When your card is charged, the funds that were being held will actually be deducted from your account. Holds on your credit card generally fall off in up to 8 business days, depending on your financial institution’s guidelines, or up to 30 days if you paid with PayPal, ApplePay, or with your store credit card.


Discounts and Promotions

The best way to learn about discounts and promotions is to sign up to receive emails from us. You can also sign up to receive Zales text alerts on your mobile phone.


Delivery and Pick Up Information