Service Plans

Now you can protect your fine jewelry purchase with the Lifetime Jewelry Protection Plan, Two Year Fine Watch Protection Plan or (SSP) Extended Service Agreement. These Service Plans are available for purchase in-store and online, in most cases. In the states of Washington or Oklahoma, the plans are only eligible for purchase in store.


Lifetime Jewelry Protection Plan

What is covered?

Zales offers a lifetime service program which guarantees any necessary repairs for your fine jewelry purchase under normal conditions for the lifetime of your jewelry. The Lifetime Jewelry Protection Plan covers the following repairs and services:

  • Any prong or mounting
  • Re-tipping of prongs
  • Replacement of damaged earring backs
  • Sizing
  • Damaged mountings
  • Spring rings on gold chains and bracelets
  • Refinishing
  • Polishing
  • Stone tightening
  • Chain and bracelet soldering
  • Cultured pearl restringing

The Lifetime Jewelry Protection Plan covers all jewelry bought at Zales, excluding watches. This service is non-transferable, and does not cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear.

The Lifetime Jewelry Protection Plan covers only the merchandise for which plan was purchased. Diamonds covered by the Lifetime Diamond Commitment must have semiannual inspections as stated in the Diamond Commitment. Please retain your plan brochure and sales receipt as proof of purchase.

The Lifetime Jewelry Protection Plan is available for purchase in-store and online, in most cases. In the states of Washington or Oklahoma, the plan is only eligible for purchase in store.


Two Year Fine Watch Protection Plan

What is covered?

The SSP Two Year Fine Watch Protection Plan (Plan) will provide the following repairs or replacement necessary to maintain your fine watch under normal conditions. The Plan covers parts used and labor performed in making the repairs necessary as a result of damage due to normal wear and tear or a manufacturing defect in materials or workmanship, including

  • Replacement of damaged crystal, crown, stem, band or bracelet that impede the functionality of the watch (Components)
  • Repair of mechanical or electrical failure of the Watch movement

This Plan covers Watch damage due to normal wear and tear or a manufacturing defect in materials or workmanship and does not extend to damage due to causes beyond our control, including any unauthorized alterations made by you to the Watch, abuse or acts of God. This Plan does not cover the Watch case, finishes, or any damage caused by accidental abuse and damage resulting from wear under conditions exceeding the Watch manufacturer’s water resistance limitations. This Plan also excludes damage caused by defective batteries. Service under this Plan is valid only through SPP. This Plan does not cover loss for any reason, including by theft or mysterious disappearance. If you purchase this Plan after you purchase the Watch, this Plan will not cover preexisting conditions in the Watch that occurred after you purchased the Watch and prior to the effective date of this Plan.

The Two Year Fine Watch Protection Plan is available for purchase in-store and online, in most cases. In the states of Washington or Oklahoma, the plan is only eligible for purchase in store.


(SSP) Extended Service Agreement

What is covered?

The SSP Extended Service Agreement (Plan) provides a one-time replacement in the event that, during normal use, your jewelry purchase fails due to a manufacturing defect during the first calendar year after the purchase of your jewelry.


Terms and Conditions

This Plan is subject to the following terms and conditions:

  • This Plan only covers product failure due to a manufacturing defect and does not extend to damage due to causes beyond our control, including any unauthorized alterations made by you to the covered merchandise, abuse or acts of God. Loss for any reason, including but not limited to theft, is not covered under this plan. If you purchase this Plan after you purchase the covered merchandise, this Plan will not cover preexisting conditions in the covered merchandise that occurred after you purchased such merchandise and prior to the effective date of this Plan.
  • This Plan does not cover any costs, expenses or damages not specifically set forth herein, including indirect or consequential damages.

The (SSP) Extended Service Agreement is available for purchase in-store and online, in most cases. In the states of Washington or Oklahoma, the plan is only eligible for purchase in store.

The (SSP) Extended Service Agreement is available for purchase in-store and online, in most cases. In the states of Washington or Oklahoma, the plan is only eligible for purchase in store.