Lifetime Jewelry Protection Plan

Now you can protect your fine jewelry purchase with Zales Lifetime Jewelry Protection Plan.

What is covered?

Zales offers a lifetime service program which guarantees any necessary repairs for your fine jewelry purchase under normal conditions for the lifetime of your jewelry. Zales Lifetime Jewelry Protection Plan covers the following repairs and services by Zales:

  • Any prong or mounting
  • Re-tipping of prongs
  • Replacement of damaged earring backs
  • Sizing
  • Damaged mountings
  • Spring rings on gold chains and bracelets
  • Refinishing
  • Polishing
  • Stone tightening
  • Chain and bracelet soldering
  • Cultured pearl restringing
  • Replacement of lost or chipped gemstones and diamonds

Zales Lifetime Jewelry Protection Plan covers all jewelry bought at Zales, excluding watches. This service is non-transferable, and does not cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear.

The Lifetime Jewelry Protection Plan covers only the merchandise for which plan was purchased. Diamonds covered by the Zales Lifetime Diamond Commitment must have semiannual inspections as stated in the Diamond Commitment. Please retain your plan brochure and sales receipt as proof of purchase.

The Lifetime Jewelry Protection Plan may be purchased at any Zales store location. It is not available for purchase online.