CUSTOM DESIGNS FROM SCRATCH

While the terms are often used interchangeably, at Zales, custom jewelry means using online tools where you can select from various components, including stone type and size, setting style, accent stones, engraving and other select details to create a “custom designed” ring. Personalized jewelry means that the basic design of piece does not change, however engraving, photography, birthstones or gemstones can be added to create a “personalized” style.

While our design tools are meant for online use, our Jewelry Experts can assist you both online and in-store with your custom or personalized design as well. They can order your custom or personalized jewelry design to be delivered to the store for free for pick-up. We also have a Custom-design-services jewelry design option if you have a design already in mind.

Custom Design Services means you will meet online or in-store with a jewelry expert while we take you through the process - from selecting the perfect diamond or gemstone to choosing the ideal metal and setting and more. Every element of your ring will be uniquely tailored to your vision. With our state-of-the-art design software and expert craftsmanship, we'll bring your dream ring to life.

Yes. Our Custom Design Service is a unique one-on-one experience that is available online and in-store. The very best way to ensure that your one-of-a-kind design is perfect from start to finish is to meet with our Jewelry Experts throughout the process.

Most custom-designed and personalized jewelry cannot be returned or exchanged. Custom-from-Scratch jewelry is not eligible for return or exchange. Personalized jewelry that has been engraved or altered/modified beyond sizing or stone setting is not eligible for return or exchange unless it is found to be defective.