Contact Us | Zales
Contact Us | Zales
We're Here For You!
We’re here for you!
We understand that jewelry is personal and you may want answers from someone you can trust. You’ll get all that and more with an expert from Zales.
As we work to best serve our customers and team members you may experience longer-than-normal wait times when contacting us via phone, chat, or social media. We appreciate your continued patience.
Chat Online
Our virtual assistant will help you get started.
Text Us
We always text back! Standard data rates apply.
Start a Video Call
A jewelry expert will give you live advice on via video call.
Book an Appointment
Set up a time that works best for you to connect with a Jewelry consultant, either in-store or virtually.
By clicking this link or texting this number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.
The Diamond Card
Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.
 | For Comenity Cardholders 844-271-2708 Comenity.net/Zales |
Where is my Order?
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
Call Us
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below:
Monday-Friday: 9am-10pm ET
Saturday: 12pm-10pm ET
Sunday: 12pm-9pm ET
Saturday: 12pm-10pm ET
Sunday: 12pm-9pm ET
California Privacy Rights
To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.
Write Us
If you'd like to contact us via mail, your correspondence can be sent to:
Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333
375 Ghent Road
Akron, Ohio 44333
Jewelry Leasing
If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now
Manage Your Online Profile
If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.