Guided Shopping
Our Jewelry Experts can help you find the perfect engagement ring, offer gift-giving support and advice, co-browse jewelry shopping, provide personal shopping assistance and more.
Appointment Booking
Why should you book an appointment? When you book an appointment with a Jewelry Expert, you get a one-on-one experience that can include:
Expert Service Advice
Does your jewelry need service or repair? Our Jewelry Experts have extensive services knowledge and can assist with warranties, repairs, care, cleaning and more.
Style Advice
Our Jewelry Experts stay on top of the latest jewelry trends and can offer personal styling tips and inspiration. Looking for our sales and promotions? They’re on top of that too!
Benefits of Booking an Appointment
You never need an appointment to virtually connect or visit a Zales store, however there are many advantages to scheduling an appointment with a Jewelry Expert in advance.
It helps to make the most of your time.
You get a personal one-on-one shopping experience.
You are assigned the expert that best suits your needs.
Customize Your Experience
When you book an appointment, we ask questions that give our Jewelry Experts insight into
what you are looking for. This way, we can assign the right Jewelry Expert for your needs.
Engagement & Wedding
Whether you are searching for engagement rings, bridal sets, wedding or anniversary jewelry, our Jewelry Experts will help you make life's biggest moments unforgettable.
Fashion & Trends
The latest looks in gold, silver, diamonds and gemstones can be found at Zales. Get styling tips and trends from your Jewelry Expert that will keep you shining every day, all day long.
Gifting
The perfect gift can mean so much - love, appreciation, celebration - and more! Let a Jewelry Expert help you find a gift that's just right for the one you love.
Custom Design
Did you know Zales will help you design a completely custom style? Design custom jewelry with guidance from our Jewelry experts and we will make it for you in our design studio!
Watches
From classic to trendy, analog to digital, and even smart watches, we will help you find the watch brand and style that best suits your needs. Discover your new favorite timepiece at Zales!
Service & Repair
Our team of Jewelry Experts will thoroughly inspect your jewelry and suggest any necessary services that your jewelry may need. You will be provided an estimated price and time to complete the repairs.
*This is an in-store service only.
Prepare for Your Appointment
Get the most out of your in-store or virtual appointment with a little preparation! Arriving with a few ideas top of mind helps your jewelry expert provide you with the very best jewelry selections and advice for your needs.
1. Tell Us What You're Looking For
The latest looks in gold, silver, diamonds and gemstones can be found at Zales. Get styling tips and trends from your Jewelry Expert that will keep you shining every day, all day long.
2. Have a Budget In Mind
Come to your appointment with a budget in mind. We want to make sure we work within your established budget parameters!
3. Bring Your Inspiration
Share your inspiration! Your Pinterest board, your mood board, your wedding colors - whatever will help our Jewelry expert find the right styles for you!
4. Experience Your Expert Picks
Your Jewelry Expert will show you jewelry styles based on your budget and inspiration. These will be styles you can experience and try on and styles that are from our expanded online collections.
5. Finalize Your Selection
Your Jewelry Expert will help you narrow down your selections until you find the perfect styles for yourself or the one you love.
6. Complete Your Purchase
Time to finalize your purchase! Your Jewelry Expert will wrap up your in-store purchase, or will act as your personal shopper for styles ordered online. They will even discuss any financing or payment plans. Either way, you can expect the best in personal service and attention.
Book an Appointment | Zales