Gift Cards

Zales.com offers two convenient ways to send a Gift Card. Select a gift card that is mailed to the recipient, or select an electronic gift card that is emailed to the recipient within 24 hours (pending credit approval).

Zales Gift Card (via mail)

Zales Gift Cards can be purchased on www.Zales.com or at any Zales or Zales Outlet retail store. They are plastic cards. Gift cards may be redeemed online at www.Zales.com or at any Zales or Zales Outlet retail store.

Buying a Zales Gift Card

To make your purchase, simply:

  • Go to our Gift Cards page.
  • Select "Zales Gift Card."
  • Fill out the order form and click "Add to Shopping Bag" to make your purchase.

After you purchase a Gift Card:

  • The Gift Card will be mailed to the address specified.
  • Order confirmation and ship confirmation emails will be sent to you.

Gift Card Balance

Checking the balance of your Zales gift card is easy. You can check the balance remaining on your gift card online or by calling the phone number on the back of the card.

Zales.com eGift Card (via e-mail)

Zales.com eGift Cards are only redeemable online at Zales.com and cannot be used at Zales or Zales Outlet retail stores.

Zales.com eGift Cards are sent via email. The recipient of an eGift Card will receive an email with a code redeemable only at Zales.com. The code is activated within 24 hours after receiving the email.

Buying a Zales.com eGift Card

To make your purchase, simply:

  • Go to our Gift Cards page.
  • Select "Zales.com eGift Card."
  • Fill out the order form and click "Add to Shopping Bag" to make your purchase.

After you purchase an eGift Card:

  • We'll send the recipient an email with all of the information they need to use the eGift Card on Zales.com. Please note that codes are activated within 24 hours after recipient receives the email.
  • A confirmation email will be sent to you.

Rules and Regulations for Zales Gift Cards and eGift Cards

  • You cannot purchase a gift card with another gift card, unless your order contains additional items paid for with the original gift card.
  • If the amount of your gift card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with an additional form of payment.
  • If the amount of your gift card is for MORE than the total order amount, the balance amount will be stored on your gift card account for future use.
  • Gift cards are non-transferable, non-refundable and are not redeemable for cash.
  • We cannot replace lost or stolen gift cards.
  • No sales tax is charged when buying gift cards, however, online purchases paid for with a gift card will be charged applicable sales tax.
  • Gift cards may not be reloaded at any Zales or Zales Outlet retail store. Our Jewelry Consultant would be delighted to issue you a new card.
  • Gift cards cannot be applied as payment toward your Zales Credit Card® account.
  • Please make sure you hold onto all gift cards used in your purchase until your order arrives. If your order cannot be fulfilled, it may be necessary to grant credit back to the card(s).
  • If you have any additional questions, please contact us or call 1-800-311-JEWEL (5393) for assistance.