Your Jewelry Consultant is ready to talk!
They will be on video but won't see you.
Make sure to enable your mic if prompted.
Language:
Your Jewelry Expert is ready to meet!
You will both be on video, but you can turn off your camera if you'd like.
Make sure to enable your microphone and video if prompted.
Zales Lifetime Diamond Commitment
Since Zales is The Diamond Store, our commitment to our guests is second to none. Zales wants to ensure that you'll enjoy the full beauty and brilliance of your diamond for a lifetime. With your diamond purchase of $200 or more, Zales presents its Lifetime Diamond Commitment.Your Lifetime Diamond Commitment Includes:
Diamond Breakage Coverage
If your diamond becomes chipped or broken or is lost from its original setting during normal use, return the jewelry to any Zales, Gordon’s or Zales Outlet store. We will replace the diamond* with one of similar value and quality at no charge to you. In the event that the diamond cannot be replaced because of the uniqueness of the stone, setting or the damage that has been incurred to the mount or prongs, the sole remedy may be for us to replace the entire item with similar merchandise at no charge to you. To maintain your Lifetime Diamond Commitment limited warranty, you need only bring your diamond to Zales every six months for cleaning and inspection, along with your record-keeping card.*Lab-created diamonds will be replaces with lab-created diamonds. This includes the lab or and materials necessary to set the replacement diamond.
Lifetime Cleaning and Inspection
You may have your Zales diamond cleaned and inspected as often as you want, free of charge, for as long as you own it.For example, if you buy your diamond in January, bring it in every July and January. If you bought it in February, bring it in every August and February, etc. When you bring your diamond to Zales for your semiannual inspections, a Zales Jewelry Consultant will give you an inspection receipt after your inspection to hold on until your next inspection.
Lifetime Guaranteed Diamond Trade-In Value
Zales will gladly accept your Zales diamond* with a valid Zales receipt toward your next diamond jewelry purchase, provided the net purchase price of the new item is at least twice the price you paid for your original diamond purchase. Colored gemstone jewelry items are not eligible for trade-in. We guarantee that the item you trade will be valued for trade in at Zales at 100% of its original net purchase price. Trade-ins of in-store and online purchases are accepted at most Zales locations.*Natural diamonds can only be traded-in for natural diamonds and lab-created diamonds can only be traded-in for lab-created diamonds.
Items Covered and Warranty Conditions
Zales Lifetime Diamond Commitment limited warranty applies to all diamond rings, diamond earrings, diamond bracelets and diamond necklaces with a $200 threshold. This Lifetime Diamond Commitment does not cover previously owned diamond jewelry, nor does it cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings that have been inspected and repaired by Zales are covered by this limited warranty. Proof of purchase is required on items being returned or exchanged and on trade-ins. Net purchase price refers to final price actually paid, excluding tax. This limited warranty does not cover colored gemstone jewelry or watches. Repair charges necessary to properly secure a diamond in its mounting can be covered under Zales' optional Lifetime Protection Plan.Repair charges* necessary to properly secure a diamond in its mounting can be covered under Zales' optional Lifetime Protection Plan. Email us or talk to a Jewelry Consultant from your local Zales store for details.
*This includes the lab or and materials necessary to set the replacement diamond.