Skip to Content Skip to Navigation

Appointment Booking

Why should you book an appointment? When you book an appointment with a Jewelry Expert, you get a one-on-one experience that can include:

Guided Shopping
Our Jewelry Experts can help you find the perfect engagement ring, offer gift-giving support and advice, co-browse jewelry shopping, provide personal shopping assistance and more.
Expert Service Advice
Does your jewelry need service or repair? Our Jewelry Experts have extensive services knowledge and can assist with warranties, repairs, care, cleaning and more.
Style Advice
Our Jewelry Experts stay on top of the latest jewelry trends and can offer personal styling tips and inspiration. Looking for our sales and promotions? They’re on top of that too!

Ready to Book an Appointment? Let’s Get Started!

When you book an appointment, we are truly at your service. You can visit us in-store, video call, chat, text or even phone us from wherever you are. It’s easy, convenient and free.

1. Select Virtual or In-store appointment
2. Select a date and time that works best for you.
3. Let us know the reason for your appointment
4. Submit – your appointment is booked!

We’ll send you an email confirmation where you’ll have the option to reschedule or cancel if needed.

Benefits of Booking an Appointment

You never need an appointment to virtually connect or visit a Zales store, however there are many advantages to scheduling an appointment with a Jewelry Expert in advance.

It helps to make the most of your time.
You get a personal one-on-one shopping experience.
You are assigned the expert that best suits your needs.

Customize Your Experience

When you book an appointment, we ask questions that give our Jewelry Experts insight into
what you are looking for. This way, we can assign the right Jewelry Expert for your needs.

Engagement and Wedding
Whether you are searching for engagement rings, bridal sets, wedding or anniversary jewelry, our Jewelry Experts will help you make life's biggest moments unforgettable.
Fashion and Trends
The latest looks in gold, silver, diamonds and gemstones can be found at Zales. Get styling tips and trends from your Jewelry Expert that will keep you shining every day, all day long.
Gifting
The perfect gift can mean so much - love, appreciation, celebration - and more! Let a Jewelry Expert help you find a gift that's just right for the one you love.
Custom Design
Did you know Zales will help you design a completely custom style? Design custom jewelry with guidance from our Jewelry experts and we will make it for you in our design studio!
Watches
From classic to trendy, analog to digital, and even smart watches, we will help you find the watch brand and style that best suits your needs. Discover your new favorite timepiece at Zales!
Service and Repair*
Our team of Jewelry Experts will thoroughly inspect your jewelry and suggest any necessary services that your jewelry may need. You will be provided an estimated price and time to complete the repairs.

*This is an in-store service only.

Prepare for Your Appointment

Get the most out of your in-store or virtual appointment with a little preparation! Arriving with a few ideas top of mind
helps your Jewelry Expert provide you with the very best jewelry selections and advice for your needs. .

Join Our Email List & Receive a Special Offer