Zales Lifetime Diamond Commitment
Our Commitment to You
Lifetime Cleaning and Inspection
Lifetime Guaranteed Trade-In Value on Bridal Sets and Diamond Solitaires
Guest Return and Exchange Policy
Zales.com provides you with two easy methods for returning an item.
Credit Purchases. If you return an item purchased with a credit card, the refund will be credited to your account.
Items Covered and Warranty Conditions
Repair charges necessary to properly secure a diamond in its mounting can be covered under Zales' optional extended service program. Email us or talk to a representative from your local Zales store for details.