Rated 3.6 out of 5 by 8
Rated 2 out of 5 by Jjac Not worth the trouble
I purchased this for a Mother's Day gift (last Mother's day) and it arrived missing a stone. It was shipped to store so that, according to the website, it could be reviewed by employees to make sure it was in good condition. I didn't pick it up for about 3 days after it arrived, plenty of time for it to be looked at. When I pointed out the missing stone the employee was very nice and sincere and had it shipped back. Zales worked with me to give me a discount and still get it to me by Mother's Day. This time I had it shipped to home so that I could give it to my mom in time for Mother's Day. It arrived missing ANOTHER stone. When I called customer service they were, once again, very sincere and kind. They gave me another discount on top of the Mother's Day sale they were already having. Needless to say I ordered a different necklace, and the employee was completely understanding about it. She helped me put my order in and they still managed to get me my customized purchase before Mother's Day.
-This necklace is beautiful, but very poor quality.
-Customer service is very kind and cooperative
April 24, 2016
Rated 5 out of 5
by jessicaann my Christmas gift
My husband of 10 years had this necklace made for me for Christmas we have four small children and don't have many chances to get such nice gifts for us thank you for doing a great job i love it
January 1, 2013
Rated 4 out of 5 by ztrw4 Gift for mother-in-law
Purchased as a gift for my mother-in-law, personalized with 4 grandchildren's birthstones. Pendant is smaller than I had imagined, but is beautiful and a great deal for the price I paid. Overall, very happy despite the small size.
December 31, 2012
Rated 4 out of 5 by JGarmon ALMOST PERFECT...
This was the perfect blend of heart & soul & faith. I purchased this for my mother-in-law to incorporate all 5 of her kiddos... something that she can wear close to her heart. The ONLY hiccup was customizing online. When you choose the 1st stone (which I wanted as oldest to youngest) it placed it on the bottom when viewing it. Doing it that way made the stones for the kids appear youngest to oldest in the preview. So, I did what anyone else would do and I did it backwards. The 1st stone then became the youngest and was placed on the bottom and so on and so forth. When it was done and previewed, it was right.
Once I got it though... I was disappointed that it was in the opposite order. It put them youngest to oldest... though the preview showed it as oldest to youngest. So... if you are creating something, even though it looks wrong to you in the preview, it WILL turn out right.
Other than that, it is perfect and it still has all her kiddos on it.
December 27, 2012