In its lifetime, almost all jewelry will need some sort of service. Zales offers a variety of services and programs to protect your jewelry. These include our Lifetime Diamond Commitment, available on any purchase of covered diamond jewelry, and our in-store services. (These services may not be available at all stores and prices and service time may vary. Check your local Zales store for details.)
Zales Lifetime Diamond Commitment
Since Zales is The Diamond Store, our commitment to our diamond customers is second to none. Zales wants to ensure that you'll enjoy the full beauty and brilliance of your diamond for a lifetime. With your diamond purchase of $200 or more, Zales presents its Lifetime Diamond Commitment.
Our Commitment to You
If your diamond is chipped, broken or lost from its original setting, Zales will replace the diamond at no charge to you.
Lifetime Cleaning and Inspection
You may have your Zales diamond cleaned and inspected as many times as you want, free of charge, for as long as you own it. To maintain your Lifetime Diamond Commitment limited warranty, you need only bring your diamond to Zales every six months for cleaning and inspection, along with your record-keeping card. (For example, if you buy your diamond in January, bring it in every July and January. If you bought it in February, bring it in every August and February, etc.) When you bring your diamond to Zales for your semiannual inspections, a Zales sales associate will verify the inspections on your record-keeping card.
Lifetime Guaranteed Trade-In Value on Bridal Sets and Diamond Solitaires
Zales will gladly accept your Zales diamond bridal set, solitaire ring, solitaire earrings or solitaire pendant with a valid Zales sales receipt toward your next diamond jewelry purchase, provided the net purchase price of the new item is at least twice the price you paid for your original diamond purchase. We guarantee that the item you trade in will be valued for trade-in by Zales at 100% of its original net purchase price.
Guest Return and Exchange Policy
Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our distinctive Guest Return and Exchange Policy. Returns and exchanges are permitted within 100 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.
Zales.com provides you with two easy methods for returning an item.
Credit Purchases. If you return an item purchased with a credit card, the refund will be credited to your account.
Items Covered and Warranty Conditions
Zales Lifetime Diamond Commitment limited warranty applies to all diamond rings, diamond earrings, diamond bracelets and diamond necklaces. This Lifetime Diamond Commitment does not cover clearance diamond jewelry, nor does it cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings that have been inspected and repaired by Zales are covered by this limited warranty. Proof of purchase is required on items being returned or exchanged and on trade-ins. Net purchase price refers to final price actually paid, excluding tax. This limited warranty does not cover colored gemstone jewelry or watches.
Repair charges necessary to properly secure a diamond in its mounting can be covered under Zales' optional Lifetime Jewelry Protection Plan.
Repair charges necessary to properly secure a diamond in its mounting can be covered under Zales' optional extended service program. Email us or talk to a representative from your local Zales store for details.
A regular cleaning and inspection is one of the best things you can do for your jewelry. Not only does it keep your jewelry looking great, it gives your jeweler a chance to look for problems like bent clasps and loose prongs before the jewelry breaks. All of our stores have the ability to clean your jewelry, and some may have jewelers on staff ready to give it a closer examination.
If you have a loose diamond you would like set, bring it in to your local Zales store. We'll help you choose a mounting that fits your stone and your tastes, and we'll professionally mount the diamond for you.
It's important that your ring fit comfortably. We encourage you to use our ring size chart before placing your order. Ring sizing policies in our stores can vary - ask your sales associate for details. Zales will resize your rings quickly, professionally and affordably. Keep in mind, certain rings, especially those with channel-set stones, may be more difficult to size, or may not be sizable at all. Please read each product description carefully for exceptions.