Estimated Delivery Day

Zales.com understands the importance of receiving your item on time for that special occasion. Using the following information will assist you in determining the delivery date of your package.

If you have any questions, or would like to request your FedEx tracking number, call 1-800-311-JEWEL (5393) to speak with a customer service representative.

Orders must be received and clear credit authorization by 11:00 a.m. Central time or your order may not be processed until the following business day. Most packages leave our distribution center in 1-2 business days. Exceptions include items that require ring sizing, are out of stock, and items that are personalized.

Shipping non-standard ring size: Please allow an additional 1-2 business days if you have requested a ring in a non-standard size. Standard ring size information is located on the product page.

Add time based on the shipping method selected:

  • FedEx Express Saver®: within 3 business days
  • FedEx 2 Day®: within 2 business days
  • FedEx Standard Overnight®: within 1 business day

Signature is required upon delivery of any package valued at $100 or more for your protection. FedEx will attempt to deliver 3 business days in a row before returning the package.

Business days are Monday-Friday, excluding U.S. federal holidays.

Exceptions to our delivery time frame:

  • Inclement weather conditions may delay or postpone our deliveries. Zales.com will not hold liability or refund the shipping charge based on an inclement weather delay.
  • If the delivery of your package is delayed or postponed due to circumstances beyond the control of Zales, Zales.com or FedEx, such as the re-routing of delivery based on mechanical difficulties, Zales.com will not hold liability or refund the shipping charges.

FedEx Standard Overnight® and FedEx Saturday® are not available for a "Special Order Item" as identified in the Delivery Information section of the product page.

FedEx Saturday® is only available for orders placed on Thursday (after 11:00 a.m. Central) through Friday (before 11:00 a.m. Central). Delivery is not available in all areas. Please contact FedEx at 1-800-GO-FEDEX (1-800-463-3339) to find out if this service is available in your area before selecting it as your preferred shipping method.

Customers can request their FedEx tracking number from Zales by calling 1-800-311-JEWEL (5393).

APO/FPO and PO Boxes may only be shipped via U.S. Postal Service and will require additional time for delivery.

Please call our customer service center at 1-800-311-JEWEL (5393) if you have any questions.