Pricing Policy

At Zales.com we make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars. Interim markdowns may have been taken, and the original price may not have resulted in actual sales.

If Zales.com makes a permanent price reduction on an item, you may request a refund of the difference within 30 days of the date of your original order. Please note: Promotional sale prices are not permanent price changes and are not included in this policy.

Our policy is to match the prices on Zales.com to the prices you will find in Zales and Zales Outlet stores or Zales and Zales Outlet advertisements. If you find a discrepancy, please Contact Us or call 1-800-311-JEWEL (5393). Please note: Zales and Zales Outlet retail stores are under no obligation to match Zales.com prices.

Clearance Merchandise: Prices shown reflect the additional savings. Original prices may not have resulted in actual sales. Intermediate markdowns may have been taken. Discounts provided on clearance merchandise may vary between Zales.com and those found in Zales and Zales Outlet retail stores.