Shipping Your Order

Shipping rates and methods are dependent on the item(s) you purchase, destination of your order, and the shipping method you select. Your order must be received and your credit card authorized by 11:00 a.m. CT or your order will not be processed until the following business day.

Please Note: Shipping times are based on when your package leaves our distribution center. See Estimated Delivery Day for additional information on calculating your package arrival. Each shipping method has its own restrictions and charges that will be applied to your order (see below for details).

Exceptions to our delivery time frame:

  • Inclement weather conditions may delay or postpone our deliveries. Zales.com will not hold liability or refund the shipping charge based on an inclement weather delay.
  • If the delivery of your package is delayed or postponed due to circumstances beyond the control of Zales, Zales.com or UPS, such as the re-routing of delivery based on mechanical difficulties, Zales.com will not hold liability or refund the shipping charges.

We offer the following convenient delivery options:

Destinations Shipping Options Delivery Rates
Zales or Zales Outlet Store Ship-to-Store* 3 Business Days FREE
U.S. & Puerto Rico Street
Addresses
UPS 2nd Day
Air®**
2 Business Days $6.95
U.S. Street Addresses
(48 contiguous states only)
UPS Next Day Air
Saver®***
Delivered by 3 P.M $21.95
UPS Saturday Delivery ®**** Saturday $32.95
  Please note: Most UPS shipments require a customer signature upon delivery.
U.S. Post Office Boxes and Street Addresses United States Postal Service
Priority Mail
$7.95
APO/FPO Addresses and U.S. Territories United States Postal Service
Priority Mail
$18.95
Special Exceptions
RING SIZING: Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 2 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).
UPS Next Day Air Saver® and UPS Saturday Delivery are only available for in-stock items that do not require ring sizing or personalization.


General Shipping Information

  • Signature is required upon delivery of any package valued at $100 or more for your protection. UPS will attempt to deliver 3 business days in a row before returning the package.

  • Orders must be received and clear credit authorization by 11:00 a.m. Central time or your order may not be processed until the following business day. Most packages leave our distribution center in 1-2 business days. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing.

  • Shipping non-standard ring size: Please allow an additional 1-2 business days if you have requested a ring in a non-standard size. Standard ring size information is located on the product page.

  • Add time based on the shipping method selected:

    • UPS 2nd Day Air®: within 2 business days (allow extra time for Alaska & Hawaii)
    • UPS Next Day Air Saver®: within 1 business day (only available for delivery to the 48 contiguous states)

  • UPS Next Day Air Saver® and UPS Saturday Delivery are only available for in-stock items. Customized items, special order items, advanced order items, out of stock items, or items that require ring sizing are excluded

  • Customers can obtain their UPS tracking number from Zales by calling 1-800-311-JEWEL (5393) or by accessing their order details in Order Status.

  • Business days are Monday-Friday, excluding U.S. federal holidays.

  • UPS Saturday Delivery is only available for orders placed on Thursday (after 11:00 a.m. Central) through Friday (before 11:00 a.m. Central). Delivery is not available in all areas. Please contact UPS to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS® (1-800-742-5877), or via email or live chat at http://www.ups.com/content/us/en/contact/index.html

  • APO/FPO and P.O. Boxes may only be shipped via U.S. Postal Service and will require additional time for delivery.

  • Please call our customer service center at 1-800-311-JEWEL (5393) if you have any questions.

*Ship-to-Store Delivery

  • Normal processing times are required with the Ship-to-Store delivery process.

  • Expedited delivery is not available when using Ship-to-Store delivery.

**UPS 2nd Day Air®

  • Allow extra delivery time for Alaska & Hawaii.


***UPS Next Day Air Saver

  • UPS Next Day Air Saver® delivery is only available for in-stock items. Customized items, special order items, advanced order items, out of stock items, or items that require ring sizing are excluded.

  • Orders for UPS Next Day Air Saver® delivery must be placed prior to 11:00 a.m. CT to be received on the next business day by 5:00 p.m.

  • UPS Next Day Air Saver® is not available for orders to Alaska, Hawaii, U.S. territories, APO/FPO, or P.O. boxes. UPS Next Day Air Saver® delivery is available in most areas. Please contact UPS to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS® (1-800-742-5877), or via email or live chat at http://www.ups.com/content/us/en/contact/index.html.


****UPS Saturday Delivery

  • UPS Saturday Delivery is only available for in-stock items. Customized items, special order items, advanced order items, out of stock items, or items that require ring sizing are excluded.

  • Orders for UPS Saturday Delivery may only be placed on Thursday (after 11:00 a.m. CT) through Friday (before 11:00 a.m. CT).

  • UPS Saturday Delivery is not available for orders to U.S. territories (except Puerto Rico), APO/FPO, or P.O. boxes. Please contact UPS to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS® (1-800-742-5877), or via email or live chat at http://www.ups.com/content/us/en/contact/index.html.

  • UPS Saturday Delivery packages are shipped via UPS 2nd Day Air® if order is placed on Thursday and shipped via UPS Next Day Air® if order is placed on Friday.

  • Allow extra delivery time for Alaska & Hawaii.