Product GuaranteeGuest Return and Exchange Policy
Guest Return and Exchange Policy
Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy. Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.
For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
901 W. Walnut Hill Lane
Irving, TX 75038-1003
Lifetime Diamond Commitment
With your diamond purchase of $200 or more, excluding items from our Zales Outlet area, Zales presents its Lifetime Diamond Commitment. If your diamond is chipped, broken or lost, from its original setting, Zales will replace the diamond at no charge to you. If an item selection qualifies for the commitment, "Lifetime Diamond Commitment: Yes" will appear under the Details section of the product page.
Lifetime Cleaning and Inspection Requirements:
Lifetime Jewelry Protection Plans
Zales.com is pleased to offer our Lifetime Jewelry Protection Plan and our Lifetime Jewelry Protection Plan with Limited Theft Replacement. In addition, your local Zales and Zales Outlet retail store can sell a Lifetime Jewelry Protection Plan for qualified items, if you present your receipt and item purchased.
The Lifetime Jewelry Protection Plans cover most jewelry purchased at Zales, Zales Outlet or Zales.com. This service is non-transferable, does not cover mysterious disappearance, loss or damage other than that incurred in normal wear, and is non-refundable, except in California (California Addendum).
The Lifetime Jewelry Protection Plans are not available for the following items:
|Special Order Items||Watches|
|Stainless Steel||Sterling Silver|
|Chocolate Silver||Venetian Glass|
|Electroformed Product - tube earrings||Loose Diamonds|
Zales and Zales Outlet retail stores offer a wide selection of jewelry repairs and services. Zales Outlet items covered by the Lifetime Jewelry Protection Plan must have semi-annual inspections. The Lifetime Jewelry Protection Plan guarantees any necessary repairs under normal conditions:
|·Any prong or mounting||·Resizing|
|·Re-tipping of prongs||·Damaged mountings|
|·Damaged earring backs||·Gemstone tightening|
|·Spring rings on gold chains and bracelets||·Refinishing|
|·Polishing||·Chain and bracelet soldering|
|·Cultured Pearl restringing||Lost or chipped gemstones and diamonds|
Lifetime Jewelry Protection Plan with Limited Theft Replacement
Zales is pleased to provide you, for the period of two (2) years from the date of purchase, up to $25,000 in theft replacement service for your merchandise while the agreement is in force.
To report a claim for benefits, call Theft Replacement Services at 1-866-677-5834 and tell our Customer Service Representatives that you would like to report a Jewelry Protection Plan loss.
The replacement program provides the following services by Zales from the date of purchase:
The following cancellation provision is hereby incorporated into the agreements for the above jewelry care plans covering merchandise purchased in the State of California (Bill-to Address is State of California).
The Zales' Lifetime Jewelry Protection Plans may be cancelled within 60 days of the date of purchase by returning your order information to the online store (or at your local Zales Jewelers Retail Location, if purchased from your Jewelry Consultant). You will be given a full refund of the purchase price less the cost of repairs and less the retail value of services provided since the purchase date, as may be applicable.
If you have any questions, please contact our customer service center at 1-800-311-JEWEL (5393).Top of Page
Fine Watch Protection Plan
Zales is pleased to provide you, for the period of two (2) years from thirty (30) days after shipment date, our Fine Watch Protection Plan. The Plan covers parts and labor cost resulting from a mechanical or electrical failure of the watch caused by defects in workmanship and/or materials. You are required to perform all maintenance based on the original manufacturer's warranty, including, but not limited to inspection of the watch by the retailer or the retailer's agent.
We will repair or replace the watch, including the crystal, crown, stem, band or bracelet (the "Components") or reimburse you for authorized repairs to or replacement of the watch, at our discretion. This plan is inclusive of the manufacturer's warranty and does not replace it.
If the watch fails, call N.E.W. 24 hours a day, seven days a week at 1-866-882-8509 for instructions on obtaining repair, replacement or reimbursement for the watch.Top of Page
Zales and Zales Outlet strives to provide the highest quality merchandise in all situations; however, items sold within the Clearance section are sold "as-is" with no warranties, expressed or implied. If an item is certified by an independent laboratory, the certification card will be included, only if available. Zales.com cannot guarantee this availability.
Watches within Zales.com Clearance or Zales Outlet may or may not include the original manufacturer's box and original instructions/documentation.
If, for any reason, upon receipt you are not pleased with your purchase, please feel free to return the item(s) based on our Guest Return and Exchange Policy.Top of Page