Product GuaranteeGuest Return and Exchange Policy
Guest Return and Exchange Policy
Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy. Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.
For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
901 W. Walnut Hill Lane
Irving, TX 75038-1003
Lifetime Diamond Commitment
Zales wants to ensure that you will enjoy the full beauty and brilliance of your diamond for your lifetime. With your diamond purchase, Zales presents its Lifetime Diamond Commitment.
What the Warranty Covers
This limited warranty covers diamond rings, diamond earrings, diamond bracelets, diamond necklaces and diamond pendants valued at a retail purchase amount of two-hundred dollars ($200) or greater. Zales warrants that your diamond merchandise during normal use will be covered if chipped, broken or lost from its original setting. If an item selection qualifies for the commitment, "Lifetime Diamond Commitment: Yes" will appear under the Details section of the product page.
What the Period of Coverage Is
This Zales limited warranty provides coverage for as long as you, or the person receiving the jewelry as a gift, own the jewelry.
What We Will Do to Honor Our Commitment
If your diamond becomes chipped or broken or is lost from its original setting during normal use, return the jewelry to any Zales, Gordon's or Zales Outlet store. We will replace the diamond with one of similar value and quality at no charge to you. In the event that the diamond cannot be replaced because of the uniqueness of the stone, setting or the damage that has been incurred to the mount or prongs, the sole remedy may be for us to replace the entire item with similar merchandise at no charge to you.
What You Must Do to Maintain Warranty Coverage
To maintain your Diamond Commitment Limited Warranty, you need only bring your diamond merchandise to a Zales, Gordon's or Zales Outlet every six months for cleaning and inspection and any repairs that must be made to maintain the integrity of the item, along with your inspection record. When you bring your diamond merchandise to us for your semiannual inspections, a Jewelry Consultant will note each inspection on your inspection record. The cleaning and inspection will be provided without charge to you. You may also bring in your Zales Diamond merchandise at other times for cleaning and inspection without charge.
What the Warranty Does Not Cover
This limited warranty does not cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings, inspected and repaired by Zales are covered by this warranty.
Charges for repairs identified during an inspection as being necessary to maintain the integrity of the diamond ring, diamond earrings, diamond bracelet, diamond necklace or diamond pendant shall be the guest's responsibility and they are not covered by this limited warranty. Failure to make the identified repairs may void this limited warranty.
This gives you specific legal rights and you may also have other rights which vary from state to state.Top of Page
Lifetime Jewelry Protection Plans
Your local Zales and Zales Outlet retail store can sell a Lifetime Jewelry Protection Plan (LJPP) for qualified items purchased on Zales.com, if you present your receipt and item purchased.
The Lifetime Jewelry Protection Plan will provide the following repairs or replacement necessary to maintain your jewelry under normal conditions. The Plan covers the following repairs necessary as a result of damage due to normal wear and tear or due to a manufacturing defect in materials or workmanship.
Repairs may be made with non-original manufacturer parts. Select merchandise design or materials may not allow for repair; however that merchandise may be eligible for a one-time replacement. Please see your local Zales or Zales Outlet store for the complete terms and conditions.Top of Page
Fine Watch Protection Plan
Your local Zales and Zales Outlet retail store can sell a Two Year Fine Watch Protection Plan for qualified items purchased on Zales.com, if you present your receipt and item purchased.
The Two Year Fine Watch Protection Plan will provide the following repairs or replacement necessary to maintain your fine watch under normal conditions. The Plan covers parts used and labor performed in making the repairs necessary as a result of damage due to normal wear and tear or a manufacturing defect in materials or workmanship, except as otherwise provided in the Terms and Conditions which can be acquired at your local Zales or Zales Outlet store, including:
Zales and Zales Outlet strives to provide the highest quality merchandise in all situations; however, items sold within the Clearance section are sold "as-is" with no warranties, expressed or implied. If an item is certified by an independent laboratory, the certification card will be included, only if available. Zales.com cannot guarantee this availability.
Watches within Zales.com Clearance or Zales Outlet may or may not include the original manufacturer's box and original instructions/documentation.
If, for any reason, upon receipt you are not pleased with your purchase, please feel free to return the item(s) based on our Guest Return and Exchange Policy.Top of Page