Estimated Delivery Day

Zales.com understands the importance of receiving your item on time for that special occasion. Using the following information will assist you in determining the delivery date of your package.

Customers can obtain their UPS tracking number from Zales by calling 1-800-311-JEWEL (5393) or by accessing their order details in Order Status.

Orders must be received and clear credit authorization by 11:00 a.m. Central time or your order may not be processed until the following business day. Most packages leave our distribution center in 1-2 business days. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing.

Shipping non-standard ring size: Please allow an additional 1-2 business days if you have requested a ring in a non-standard size. Standard ring size information is located on the product page.

Add time based on the shipping method selected:

  • UPS 3 Day Select®: within 3 business days (only available for delivery to the 48 contiguous states)
  • UPS 2nd Day Air®: within 2 business days (allow extra time for Alaska & Hawaii)
  • UPS Next Day Air Saver®: within 1 business day (only available for delivery to the 48 contiguous states)

Signature is required upon delivery of any package valued at $100 or more for your protection. UPS will attempt to deliver 3 business days in a row before returning the package.

Business days are Monday-Friday, excluding U.S. federal holidays.

Exceptions to our delivery time frame:

  • Inclement weather conditions may delay or postpone our deliveries. Zales.com will not hold liability or refund the shipping charge based on an inclement weather delay.
  • If the delivery of your package is delayed or postponed due to circumstances beyond the control of Zales, Zales.com or UPS, such as the re-routing of delivery based on mechanical difficulties, Zales.com will not hold liability or refund the shipping charges.

UPS Next Day Air Saver® and UPS Saturday Delivery are only available for in-stock items. Customized items, special order items, advanced order items, out of stock items, or items that require ring sizing are excluded.

UPS Saturday Delivery is only available for orders placed on Thursday (after 11:00 a.m. Central) through Friday (before 11:00 a.m. Central). Delivery is not available in all areas. Please contact UPS to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS® (1-800-742-5877), or via email or live chat at http://www.ups.com/content/us/en/contact/index.html

APO/FPO and PO Boxes may only be shipped via U.S. Postal Service and will require additional time for delivery.

Please call our customer service center at 1-800-311-JEWEL (5393) if you have any questions.