Product Information

What are the standard sizes for ladies' and men's jewelry?
What determines the price of a diamond?
What is the difference between karat weights of gold?
What is the difference between white gold and platinum?
What is the difference between natural and cultured pearls?
Does Zales.com and ZalesOutlet.com sell treated gemstones?
Do you offer an extended warranty?
What is your policy regarding clearance items?



What are the standard sizes for ladies' and men's jewelry?

Rings
· Ladies' - size 7
· Men's - size 10

Necklaces
· Ladies' - 16" to 18"
· Men's - 20"

Bracelets
· Ladies' - 7" to 8"
· Men's - 8"

Please read each product description to see available sizes.

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What determines the price of a diamond?
A diamond's value is determined by its cut, clarity, color, and carat weight. For more information about diamonds, please visit our Jewelry 101 section on Diamonds.

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What is the difference between karat weights of gold?
24K gold is 100% pure gold and is too soft for jewelry. Therefore, it is mixed with different alloys to increase durability and hardness. 18K gold is 75% pure gold and 25% alloys. Each karat is equal to roughly 4.17% of the total of the alloy. For more information about gold, visit our Jewelry 101 section on Gold.

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What is the difference between white gold and platinum?
White gold is pure gold that has been mixed with alloys to make it appear to be white. Platinum is a pure metal that is naturally white in color and is stronger and more durable than white gold. It is also more rare and, thus, more valuable. For more information about white gold and platinum, visit our Jewelry 101 section on Metals.

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What is the difference between natural and cultured pearls?
A pearl is formed when an irritant, such as sand or a parasite, becomes lodged in the shell of an oyster. The oyster deposits layers of a semi-translucent crystalline material called "nacre" around the intruder, where it builds up in layers like the rings of a tree. This process of building up can continue for years, resulting in a pearl. In nature, pearls take many years to develop and often have irregular shapes. In any shape, natural pearls are rare and very costly. Cultured pearls are formed when an artificial irritant, like a round bead, is introduced into an oyster's body. For more information about cultured pearls, visit our Jewelry 101 section on Cultured Pearls.

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Does Zales.com or Zales Outlet sell treated gemstones?
Yes, most gemstones in the industry have been treated. Emeralds are oiled or waxed to enhance their color and increase their durability. All gemstones are usually heated to bring out a brighter color. Blue topaz may be treated with irradiation, and blue sapphires may be treated with diffusion. However, all treatments are designed to enhance the gemstone's natural beauty, and all are standard in the jewelry industry. Fine untreated stones are so rare, in fact, that they often come with a certificate stating such, and can cost more per carat than a fine diamond. For more information about gemstones, visit our Product Knowledge section on Colored Gemstones.

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Do you offer an extended warranty?
Yes, Zales and Zales Outlet both offer a Lifetime Jewelry Protection Plan on your jewelry purchases, with the exception of watches and online clearance items. In addition, Zales and Zales Outlet does offer a Watch Protection Plan to cover any non-clearance watch.

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What is your policy regarding clearance items?
Zales and Zales Outlet strive to provide the highest quality merchandise in all situations; however, items sold within the Clearance section are sold "as-is" with no warranties, expressed or implied. If an item is certified by an independent laboratory, the certification card will be included, only if available. Zales and Zales Outlet cannot guarantee this availability.

Watches within our Clearance area may or may not include the original manufacturer's box and original instructions/documentation.

If, for any reason, upon receipt you are not pleased with your purchase, please feel free to return the item(s) based on our Guest Return and Exchange Policy.

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